Privacy Policy

We respect the privacy of our users. This Privacy Policy ("Policy") describes our privacy practices concerning information collected on, including without limitation PawductBox (located at www.pawductbox.com)

This Policy applies to information we collect on www.pawductbox.com and its sub-domains about:

  • 1) Visitors to our Sites.
  • 2) Users who have registered an account with us.
  • 3) Users who have provided their email address to us.
  • 4) Customers who have purchased something from us.

Acceptance of this Privacy Policy

This Policy is intended to explain the conditions under which PawductBox collects, uses, discloses, stores and protects personal and other information in connection with the Sites, and your rights in relation to that information. By purchasing, accessing and using our Services, you agree to be bound by the terms of this Privacy Policy which is subject to our Terms of Use and you give your consent for the collection, use and disclosure of your Personal Data. The personal and other information that we collect about you is controlled by PawductBox Co., Ltd.., which is headquartered in Thailand at 108 Charoenwiang Road, Silom, Bangrak, Bangkok 10500.


Returns and Exchanges

If a product you receive is defective, you may return it and we will send you a new item or credit your account for the value of that item. To request a refund, please contact us at [email protected] Refunds are at the sole discretion of Pawduct Box


What personal and other information we collect about you

PawductBox collects both "personal information" and "non-personal information" about Sites users. For purposes of this Policy, "non-personal information" is information that PawductBox cannot directly associate with a specific person without the aid of additional information. By contrast, "personal information," is information such as a name or email address that PawductBox can directly associate with a specific person or entity without additional information. When we combine non-personal information with personal information, we treat all of the combined information as personal information.


Personal Information. You can visit the Sites without submitting any personal information. However, in order to subscribe to our services or use many features of our Sites, you will be required to provide personal information. For example:

Registration. In order to use some features of the Sites, you must first subscribe to the applicable PawductBox service. During registration, you are required to provide certain personal information (such as name, email address, shipping address, and credit card number and expiration date) in accordance with our terms and conditions.

Facebook. If you link your Facebook account to a PawductBox service, this allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from those services often depends on your settings or their privacy policies, so be sure to check what those are.

Orders. If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide personal contact information (such as name, email address, and shipping address) and financial information (such as a credit card number and expiration date).

Posted Content. Certain of our Sites enable users to submit additional information that may be made accessible to other users or the general public. To post content, you may be required to first register by providing information such as an email address, display name, and password. Registrants also may choose to voluntarily provide additional information, including an avatar image, a biography, and/or information about their location. And, of course, registrants may disclose personal and other information through their posted content.

Feedback. Our online contact form also contains a "message" field through which you may submit additional personal information.

We may combine personal information collected through the Sites with other information that we or third parties collect about you in other contexts—such as our communications with you via email or phone, or your customer service records. We will treat such combined information as personal information and protect it in accordance with this Policy.

Surveys, Contests, and Promotions. From time to time, PawductBox may ask Sites users to participate in surveys, contests, or promotions. Such surveys, contests, and promotions may be used to collect both personal and non-personal information. Participation is completely voluntary, and you therefore have a choice whether or not to disclose your information.

Log data. When you use the Sites, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit or the features you use on the Sites, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Sites, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, country region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer or device and gather information about its online activity.

Cookies. We also use cookies in conjunction with the Sites. Cookies are small files that are stored on your computer or other device by your web browser. A cookie allows the Sites to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect information about your use of the Sites during your current session and over time (including the pages you view and the files you download), the operating system and browser type of your computer or other device, your Internet service provider, your domain name and IP address, your general geographic location, the websites that you visited before navigating to the Sites, and the link you used to leave the Sites. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Sites may not operate correctly.


How we use the personal and non-personal information that we collect

PawductBox uses the information that we collect for a variety of purposes. If we have personal information about you, we may use it, for example: to respond to your questions or requests concerning the Sites or other services offered by PawductBox or our partners; to fulfill the terms of any agreement you have with us; to fulfill your requests for our services and orders for products or otherwise complete a transaction that you initiate; to send you information about our services, the status of any orders, and other topics that are likely to be of interest to you, including newsletters, updates, or other communications; to authenticate billing and identification information; to deliver confirmations, account information, notifications, awards, service-related announcements, and similar operational communications; to improve or personalize your user experience; to improve the quality of our products and services; to comply with legal and/or regulatory requirements; and to manage our business. We use the non-personal information that we collect for such purposes as: counting and recognizing users of the Sites; analyzing users’ demographics, interests, and behavior, including how they use the Sites and various Sites features; improving the Sites and enhancing users’ experiences with the Sites; researching and creating new products and services or improving our existing products and services; enabling additional websites and application analytics and research concerning the Sites; and managing our business. PawductBox may link non-personal information gathered using cookies and web beacons with personal information. But in that event, we will treat the combined information as personal information. We also may use the personal and non-personal information that we collect to send you promotional communications, including emails or postal mail about the products and services offered by PawductBox or our partners. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to [email protected] with "optout" in the subject line, or by clicking on the "unsubscribe" link in any promotional email. Promotional emails will also have instructions for opting out of that type of communication in the future. We also provide you the opportunity to opt-out of having your personal information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you choose to use our referral service to tell a friend about our products or services, we will ask you for your friend’s name and email address. We will automatically send your friend emails inviting him or her to visit the Sites. This personal information may be used to track the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.


How we share personal and non-personal information with third parties

We share your personal information and non-personal information with other parties for a variety of purposes, as described below. Analytics and online behavioral advertising. We partner with certain third parties to collect the non-personal information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, as of the effective date of this Policy, certain of the Sites and Apps use such third party services as Google Analytics and Facebook retargeting, to help collect and analyze certain information for the purposes discussed above. The Sites also enable third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. For example, third parties may use the fact that you visited the Sites to target online ads for PawductBox services to you on non-PawductBox websites or services. In addition, our third-party advertising networks might use information about your use of the Sites to help target non-PawductBox advertisements based on your online behavior in general. The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Third-party service providers and business partners. PawductBox also uses other third-party service providers to help us manage and improve the Sites and other PawductBox services. These service providers may collect and/or use your personal or non-personal information to assist us in achieving the purposes discussed above in the section entitled "How we use the personal and non-personal information that we collect." For example, we use third parties to help us target and implement our email communications and direct mailings, to verify your identity and address for shipping purposes, to ship our products, and to process your credit card information. We also use third-party Sites to help us manage our relationships with the people and companies that use our services. We also may share your personal or non-personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business. Your direct sharing of information on the Sites. Certain features of our Sites make it possible for you to share comments or feedback publicly with all other users of the Sites. Any information that you submit through such features will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected, and/or used by others, and it could be used to send you unsolicited messages if you disclose personal information. Accordingly, please take care when using these features of the Sites. Your direct sharing of personal information through third-party websites and services. The Sites may enable you to share directly personal information with websites or online services operated by third parties. For example, the Sites contain links to third-party websites that incorporate comment and social media features. The Sites may also contain a Facebook "like" button, a Twitter "follow" button, or similar features. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by PawductBox, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services, and not this Policy. Third-party plugins. The Sites integrate certain third-party plug-ins (such as a Facebook "like" button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them. Legal purposes. We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • to comply with applicable law or a court order, subpoena, or other legal process
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party
  • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • to facilitate the actual or proposed financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.

Aggregated information. From time to time, PawductBox may also share de-identified and aggregated information about Sites users, such as by publishing a report on trends in the usage of the Sites.


Disclosure Of Information

We will only share your Personal Data with parties directly related to us (unless otherwise agreed by you) including but not limited to, third parties that require such information as is reasonably necessary for the primary purpose for which it was collected; or for purposes that a reasonable person will consider appropriate in the circumstances; or where the individual has consented to. Such third parties may include the service providers, contractors, consultant, agents and/or representatives who provide services to the Company in connection with the business and/or operation.
The parties with whom we share your Personal Data will be under reasonable confidentiality terms not to use your personally identifiable information for any purpose other than as specified in this Privacy Policy. Notwithstanding the foregoing, we do not control and shall not be responsible or liable in any way for the collection, use and protection of your Personal Data by any party with whom we share your Personal Data including any businesses, other entities and/or third-party service providers that we may conduct direct business-to-business sales with. It shall be your sole responsibility to read the privacy policy of such parties before providing any Personal Data to them.


Information To Third-party Services

Once you leave our Site or are redirected to a third-party websites or application, you are no longer governed by this Privacy Policy or our Site’s Terms of Use.
Specifically, once a link is clicked and you are directed away from our Site, we will no longer be responsible for the privacy practices of other Sites and encourage you to read their privacy statements.


Security

To protect your Personal Data, Pawduct Box take reasonable precautions, maintain important safeguards and follow industry best practices to ensure the security and privacy of information collected by us to protect the loss, misuse or alternation of such information under our control. Notwithstanding the foregoing, while we strive to protect your Personal Data, we cannot guarantee the security or privacy of such information or that such information will not be accessed, disclosed, altered or destroyed.
When you enter sensitive information such as credit card number on our registration or order forms, we do not store such information on our website. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.


Reviewing and updating your personal information

If you want to learn more about the personal information that Pawduct Box has about you, or you would like to update or change that information, or deactivate your account, please contact us by email at [email protected]
Note that deactivating your account does not cause your account information to be deleted from our servers. You can request such deletion by emailing us at [email protected]


Information for Sites users from outside Thailand

The personal and non-personal information that we collect through or in connection with the Sites is transferred to and processed in Thailand for the purposes described above. Pawduct Box also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in Thailand or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Sites or by providing any personal or non-personal information to us, you expressly consent to such transfer and processing.


Age of Consent

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Sites.


Changes to this Policy

We reserve the right, at our sole discretion, to modify or update this Privacy Policy at any time and all changes will take effect immediately upon posting. We will post all changes to this policy on this websites, so you should review the policy periodically. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products/services to you.


Questions or comments & Contact Information

If you have any questions or comments regarding our Policy, kindly contact us at:
108 Charoenwiang Road
Silom, Bangrak, Bangkok 10500
Phone: 094-541-4154
E-mail: [email protected]
Effective date: 1st January, 2018.